Digital Transformation

Introduction What do you get when you combine the word “digitally” with “enabled”? Not a computer program, but rather a product or service that is digitally enabled. A digitally enabled product or service can be made up of hardware as well as software, data and algorithms. It’s a term used […]

Introduction You don’t need me to tell you that customer experience is a competitive advantage. You know it. You’ve seen the numbers: Forrester estimates that customer experience can improve business results by 20 percent or more. But how do you get there? And once you’re there, how do you sustain […]

Introduction Technology is a double-edged sword. It can solve many business problems and make our lives easier, but it can also cause problems if you don’t know how to use it properly. Let’s take advantage of the benefits that technology has to offer by following these steps: Understand the benefits […]

Introduction As a designer, you need to be able to make decisions about your product. But how do you know if these decisions are the right ones? That’s where data comes in. Data is one of the most powerful tools we have as designers, but it can also be confusing […]

Introduction As a nation, we are facing significant challenges. Our economy is moving from an industrial-driven system to one that relies on information and technology. This shift has created more jobs than any other time in history, but it also means that the workforce needs to be able to transition […]

Introduction The digital world has changed the way people live and work, but it hasn’t yet changed the way companies do business. Organizations that digitally enable their products and services are better able to compete and differentiate themselves. Digital transformation is happening rapidly in nearly every industry. Digitally enabled products […]

Introduction Customer experience is critical to the success of any business. It’s how your customers perceive your brand and what they get out of it. It’s also what drives customer loyalty, advocacy, and repeat purchases. But while many businesses understand this—and talk about having a “voice of the customer” in […]

Introduction Customer experience is one of the most important aspects of a business. It’s also one of the most misunderstood. If you have ever had a terrible customer experience, you know that it can feel like there’s little you can do about it. But if you think about how customers […]

Introduction The world of process automation is changing rapidly. In fact, it’s in the midst of an explosion. Businesses are quickly realizing that they can not only improve their efficiency and reduce costs but also increase revenue by automating some or all of their business processes. This is no small […]

Introduction For most businesses, the key to success is developing breakthrough products that captivate customers. Although this may sound simple, creating a product that stands out in a crowded marketplace can be a daunting challenge. It takes serious skill and commitment to produce something truly remarkable. Here are five steps […]